Privacy Policy

Welcome to Vegas Nova Casino. This Privacy Policy explains what personal data we collect when you use our website and services, why we collect it, how we use and protect it, and the choices you have. We aim to keep our explanations clear and concise so you can understand how your information is handled.

Information We Collect

We collect information that is necessary to create and manage your account, provide our services, and meet legal and regulatory obligations. This includes:

Account information: name, email address, username, password, date of birth, and the currency you select for your account.
Contact information: postal address and phone number when provided for account management or support.
Identity and verification data: government ID, proof of address, and other documents you provide to verify your identity when required.
Technical and device data: IP address, browser type, device identifiers, operating system, and log data about your use of our site and services.
Usage and preference data: account activity, game and feature preferences, support interactions, and settings you choose.
Marketing and communications data: your preferences for receiving promotional messages and any consents you give for marketing.

How We Use Your Information

We use personal data for the purposes described below and to provide, improve, and secure our services:

To create and manage your account and provide customer support.
To verify your identity when required for security and compliance purposes.
To operate, maintain, and improve our website and services, including analytics and debugging.
To communicate with you about service updates, changes to policies, and support requests.
To personalize your experience, including showing relevant content and promotions where you have agreed to receive them.
To detect, prevent, and respond to fraud, abuse, and security incidents.
To comply with legal and regulatory obligations, including responding to lawful requests from regulators or law enforcement.

Legal Basis for Processing (where GDPR applies)

When the GDPR applies to processing of your personal data, we rely on one or more of the following lawful bases:

Performance of a contract: to provide the services you request when you create an account or use our site.
Legal obligation: to comply with laws and regulatory requirements.
Legitimate interests: for security, fraud prevention, site operation, and business improvement, provided those interests do not override your rights.
Consent: when you have given clear consent for specific purposes, such as marketing communications or certain analytics.

Cookies and Similar Technologies

We and our partners use cookies and similar technologies to remember your preferences, analyze site usage, and deliver a better experience. These technologies include:

Essential cookies needed for site operation.
Performance and analytics cookies to understand how the site is used.
Functional cookies to remember settings and preferences.

You can control cookies through your browser settings and, where available, through your account preferences. Disabling certain cookies may affect how the site functions.

Account Registration and Verification

When you register, we collect the information needed to open and manage your account. For certain actions, such as full account activation or compliance checks, we may ask you to provide identity documents and proof of address. We use this information solely to verify identity and to meet legal and regulatory responsibilities.

Sharing and Disclosure of Your Information

We may share your personal data with third parties in the following circumstances:

With service providers who perform services on our behalf, such as hosting, verification, analytics, and customer support.
With regulators, law enforcement or other authorities when required by law or to respond to lawful requests.
With third parties in connection with business transfers, such as a sale or reorganization, subject to appropriate protections for your data.
When you consent to a specific sharing of information, for example for marketing partnerships.
In aggregated or anonymized form that does not identify you personally.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

This typically means we keep account information while your account is active and for a reasonable period afterward to meet legal, regulatory, and legitimate business needs. We dispose of or anonymize data when it is no longer needed.

Your Rights

If you are located in a jurisdiction with data protection rights (such as under the GDPR), you may have the following rights regarding your personal data:

Right to access the personal data we hold about you.
Right to request correction of inaccurate or incomplete data.
Right to request deletion of your personal data, subject to legal and contractual limits.
Right to restrict or object to certain processing activities.
Right to data portability where applicable.
Right to withdraw consent for processing based on consent at any time.

To exercise your rights, contact us at [email protected]. We will respond to your request in accordance with applicable law and may ask for information to verify your identity before acting on a request.

Security

We take reasonable measures to protect personal data from unauthorized access, loss, misuse, or alteration. These measures include technical safeguards, such as encryption and access controls, and organizational safeguards, such as staff training and policies limiting access to personal data.

No method of transmission over the internet or electronic storage is completely secure. We strive to use commercially acceptable means to protect your personal data.

Transfers Outside Your Country

Your personal data may be processed and stored in countries other than your country of residence. Where transfers require safeguards, we use appropriate measures such as contractual protections and other mechanisms to protect your personal data in accordance with applicable law.

Children's Privacy

We do not knowingly collect personal data from children under the age of 18. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete the information as soon as possible.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make changes, we will post the updated policy and indicate the date of the last revision. If required by law or if the changes are material, we will notify you directly.

Contact Us

If you have questions, need assistance, or wish to exercise your rights, please contact our privacy team at [email protected]. Include your account details and a clear description of your request so we can respond promptly.